How fast do I get my TROFY card(s)?

After payment, your TROFY card(s) will render instantly while you wait. Usually within 1 minute, a download button and preview of the card itself appears. Additionally, you always receive a confirmation email with the card(s) as attachment in your inbox. However (depending on your email server settings and internet speed) this takes a bit longer,

How do I get my TROFY card(s)?

After placing your order, you’ll see a new page that says: Thanks for your order. And: Processing takes about 1 minute or less… At that moment, your TROFY card is generated and made available for download. When this is done (usually within 1 minute) a blue download button appears as well as the card itself.

What kind of file is my TROFY card?

All TROFY cards are animated, so you receive an .mp4 video file. Mp4 video is an industry standard video file and supported by all mainstream social media sites like Facebook, Instagram, Twitter, LinkedIn, etc and messaging apps like iMessage, Messenger, WhatsApp, and Telegram.

I need to download my card(s) again. Can I still do that?

Yes. There are two ways: If you created an account with us, you can login and see your order history. If you click on ‘View’ you see the card that you ordered and the download button. Please note that we save your cards for 1 month. If you want to download a card that you

I have an iPhone / iPad I can see and play my card(s), but I can’t download! Now what?

Apple has removed the download button for iOS, so there is no way of directly downloading or saving your video to camera roll or any other destination on iPhone/iPad. Not to worry, all TROFY cards are also sent as attachment(s) with your order confirmation email. The email usually arrived within 10 minutes, depending on your